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990x (https://990x.pro) is a trusted and reliable online gaming platform for players in Bangladesh. Since we launched, our privacy policy has been an integral part of how we operate. This document explains what information is collected when you use the 990x platform, why it is collected, and how it is used and kept secure.

By visiting the 990x website, creating an account, or using the mobile app, you are considered to have accepted the terms of this privacy policy. This policy serves as a supplementary document to the 990x Terms and Conditions. Please read it carefully before using any 990x services.

This policy has been prepared in English with Bangladesh users in mind. If any part of this policy is unclear, please reach out to our support team — we're always ready to walk you through it in plain language.

990x collects certain information that is necessary to run the platform and provide you with the best possible service. We only collect what is truly needed to deliver that service.

In addition to the above, when you contact the 990x support team, records of your messages and conversations may be retained to help improve our service quality.

990x uses the data we collect solely for legitimate and transparent purposes. Our primary goal is to provide you with a safe, smooth, and enjoyable gaming experience.

• Creating, verifying, and managing your account, and confirming your identity.
• Processing deposits, withdrawals, and other financial transactions accurately.
• Delivering bonuses, promotions, and special offers to you.
• Preventing fraud, money laundering, and other illegal activities.
• Ensuring platform security and detecting unauthorized access.
• Resolving your support requests and complaints in a timely manner.
• Continuously improving platform services and user experience.
• Meeting legal obligations and fulfilling regulatory requirements.
• Monitoring your gaming patterns to promote responsible gaming.

990x never sells your personal data or shares it with third parties for commercial purposes. However, limited sharing may occur in the following circumstances:

• Payment Processors: Only the information required to complete transactions is shared with payment service providers such as bKash, Nagad, and Rocket.
• KYC verifier: Limited data may be shared with licensed third-party KYC service providers for identity verification purposes.
• Legal obligations: Information may need to be disclosed to authorities pursuant to court orders, requests from investigative agencies, or other legal requirements.
• Fraud Prevention: Limited data may be shared with approved security partners to help prevent cybercrime.
• Business Transfers: In the event of a business merger or transfer, your data may pass to the new owner, though this privacy policy will remain in effect.

990x uses industry-leading security technology to protect your data. Our security infrastructure operates across multiple layers to ensure no unauthorized party can access your information.

• 256-bit SSL/TLS encryption is applied to all data transmissions.
• Sensitive data stored in our databases is encrypted using AES-256 encryption.
• Account passwords are stored using bcrypt hashing — plaintext passwords are never stored.
• Regular security audits and penetration testing are conducted on our servers.
• If a suspicious login is detected, the account is immediately locked and the user is sent an alert.
• Our data centers have physical access controls and 24/7 CCTV surveillance.

990x uses cookies and similar tracking technologies on its website and app. These help improve your browsing experience and keep the platform running smoothly.

• Essential Cookies: Essential for maintaining login sessions, storing security tokens, and core platform functionality.
• Performance Cookies: Anonymous statistics are collected to understand which parts of the site are used most.
• Functionality Cookies: Remembers your language preference, theme settings, and other personalization choices.
• Local Storage: Some data may be stored on your device to help the app load faster.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may cause some 990x features to not work properly.

As a 990x user, you have several important rights over your own data. We respect those rights and are always ready to help you exercise them.

990x does not store your data indefinitely. Each type of information has a defined retention period, after which it is securely deleted or anonymized.

• Account information: For the duration of active account use and a minimum of 5 years after closure (as required by law).
• Financial transaction records: At least 7 years from the date of the last transaction (in accordance with financial regulations).
• KYC documents: Up to 5 years after account closure, after which it is securely destroyed.
• Support Contact: 2 years from the date of last contact.
• Log Files & Technical Data: Up to 12 months, after which it is automatically deleted.
• Marketing Preferences: Deleted as soon as you withdraw your consent.

990x strictly does not serve anyone under the age of 18. Our platform is exclusively for adults, and participation by minors is strictly prohibited.

• Age verification is mandatory at registration, and identity documents may be requested when necessary.
• Any account found to belong to a minor will be closed immediately upon discovery.
• No information is knowingly collected from minors.
• If any data belonging to a minor is collected inadvertently, it will be deleted as soon as it is identified.

990x reserves the right to update this privacy policy at any time. However, we commit to notifying you of any significant changes before they take effect.

• The "Last Updated" date at the top of this page will always reflect the most recent changes.
• For significant changes, a notification will be sent to your registered mobile number or email.
• Continued use of 990x after any changes takes effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request account closure.

For any privacy-related questions, concerns, or complaints, please contact us. Our dedicated privacy team is ready to resolve your issues promptly.

• Email: [email protected] (for privacy-related inquiries)
• Support Chat: 24/7 live chat support is available on the platform
• Response Time: Typically responded to within 24–48 hours